Mots-clés

Frequently Asked Questions (FAQ)
General Questions

1. What is stock photography?

2. What is Royalty-Free?

3. What are the differences between Royalty-Free and Rights-Managed?

4. Why subscribe to 123rf.com?

5. How often do you add new content?

6. How many pictures can I download?

7. Can I use these images for my clients?

8. What are the 'C' and 'S' icons below the image thumbnails?


Registration And Account Information

1. Is there a charge for registering as a customer?

2. Why do I need to register?

3. Do I need to register before purchasing single or subscription images?

4. Do I need to register if I just want to browse your website?

5. How do I register on the website?

6. How long is the registration process?

7. Do you need my credit card details when I register?

8. Can I share my account with my colleagues?

9. I have registered but have yet to received my password. What can I do?

10. What do I do if I forgot my password?

11. Can I change my password, the one that is automatically issued, into something that I can remember?

12. Can I change my username?

13. How do I change my address, telephone number or other registered details?

14. How do I unsubscribe from your mailing list?


Privacy And License

1. How do you protect my privacy? Will my personal information be passed on to a third party?

2. How may I use your images and what are the restrictions?

3. What is Extended License and when do I need one?

4. Do I have to pay every time I use the images?

5. Do I have to credit the photographer for the image used?


About Our Royalty-free Images

1. Why are your images sold at a lower rate compared to other companies? Is it because they are low in quality?

2. Are all your images model and property released? How do I get a copy of it?

3. Your images say "royalty-free". Can I just download/copy and use the images?

4. What is comping image?

5. Can I get a higher resolution comp to show my client?

6. I've just downloaded an image that I've bought from you earlier but the image is a compressed JPEG. Can I get the uncompressed format?

7. Why am I not getting the exact file size based on your web when I download your images?

8. Do you have the image in anything higher than 300 DPI?

9. I've just purchased an image and it looked smudged. Is this the original image or did you edit it?

10. Can I get exclusivity for the use of the images that I have bought?

11. Are your images available only in screen resolution?

12. How long can I use the image?

13. What formats are the images available on the website?

14. What's the difference between RGB and CMYK formats?

15. I downloaded a RGB format image. Can I convert that to CMYK?

16. Are your illustration images layered? Can you get me layered files?

17. How long will the images I purchased by credit/subscription be available for download again at my Download History? Will it expire?

18. I have downloaded an image a few months ago and now I don't see it at my 'Download History'. I can't search it on your site either. What can I do?

19. Where can I view my available credits or the expiration of my subscription plans?


About Single Image (Credits)

1. What are Credits?

2. Will the download credits expire?

3. Why can't I just buy one image for $1.00 directly?

4. How do I purchase single images?

5. How many images can I purchase in a day/per transaction?

6. I have insufficient credits in my account. Can I combine credits with another existing account?

7. I have a remaining credit balance in my account. Can I exchange them for cash?

8. What should I do if I face difficulties in downloading images? For instance, an incomplete download due to connection or technical issues. Do I get a refund on credit that has been deducted?

9. Would it affect my credits or my available daily downloads if I download an image more than once?


About Our Subscription Plan

1. What is subscription-based royalty free images?

2. What about the subscription?

3. What are the plans available?

4. How do I know which image is subscription-based and which is credit-based?

5. Can I upgrade/downgrade my plan after I subscribe?

6. Is downloading of the same image considered as multiple downloads?

7. Can I re-download images which I've downloaded earlier after my subscription plan expires?

8. Will any extra days be added to my plan if I fail to download images during the subscription period?

9. Can I use the images after my subscription plan expires?

10. If I subscribe monthly, what image resolution can I download?

11. Is there an automated notification e-mail that will inform me that my subscription plan is going to expire?

12. How do I renew my subscription plan?


Image Searching And Lightbox

1. How do I search for images?

2. Do you offer free image research?

3. How do I get detailed information about an image?

4. What is a lightbox?

5. How does the lightbox work?

6. I added an image into my lightbox a couple of weeks ago but when I want to buy it today, it is not there.

7. Can you zip the images in the lightbox for me?


Buying Process

1. How do I purchase single RF images or subscribe to your plans?


Payment

1. What are the payment options?

2. Is your site secured?

3. Do you keep my credit card details?

4. Can you use my card details and repurchase the subscription for me as soon as it expires?

5. I'm trying to purchase this image from your site but my transaction was declined. Can you help?

6. I don't feel secure doing online transaction with my credit card. Can you purchase on my behalf?

7. Do you offer any discounts?


Downloading Images

1. How do I download images once I have purchased them?

2. How long does it take to download an image?

3. Where do I find a record of my previous download?

4. How can I download an image I've previously purchased and will I be charged if I download it again?

5. I've downloaded the image, but I can't remember where I saved it in my computer?


Refund

1. How can I get a refund?


Technical Questions

1. I have registered but I cannot login to your website. What should I do?

2. Which browser is compatible with this website?

3. I am unable to access or make purchases on your website. What should I do?

4. What should I do if I am unable to connect to a secured connection to make purchases?